Top 10 Call Center Podcasts You Must Follow in 2020


1. Advice from a Call Center Geek!

Advice from a Call Center Geek!

Erie, Pennsylvania, United States About Podcast Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Frequency 1 episode / week Since Dec 2018 Podcast expiviausa.com/call-center-g..
Facebook fans 446 ⋅ Twitter followers 749 ⋅ Social Engagement 22 ⋅ Domain Authority 21 ⋅ Alexa Rank 1.7M View Latest Posts Get Email Contact

2. The Agile Contact Centre Podcast

The Agile Contact Centre Podcast

Melbourne, Victoria, Australia About Podcast Reinventing the contact centre world..one podcast at a time. Tales, tips, and tools that will help you deliver outstanding experiences to your customers and your people. Frequency 1 episode / week Since Dec 2019 Podcast anchor.fm/the-agile-contact-..
Domain Authority 81 ⋅ Alexa Rank 2.1K View Latest Posts Get Email Contact

3. First Contact: Stories of the Call Center

First Contact: Stories of the Call Center

Carlsbad, California, United States About Podcast Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Frequency 2 episodes / month Since Jan 2017 Podcast nobelbiz.com/first-contact-p..
Facebook fans 997 ⋅ Twitter followers 492 ⋅ Domain Authority 32 ⋅ Alexa Rank 1.3M View Latest Posts Get Email Contact

4. The Contact Center Coach

The Contact Center Coach

About Podcast Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine’s Pioneer Award and induction into the Call Center Hall of Fame. Frequency 1 episode / month Since Jun 2019 Podcast soundcloud.com/thecontactcen..
Twitter followers 58 ⋅ Domain Authority 93 ⋅ Alexa Rank 108 View Latest Posts Get Email Contact

5. CallTalk™ Radio

CallTalk™ Radio

Santa Barbara, California, United States About Podcast CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. Frequency 1 episode / month Since Jul 2009 Podcast blogtalkradio.com/calltalk
Facebook fans 694 ⋅ Twitter followers 661 ⋅ Domain Authority 87 ⋅ Alexa Rank 17.7K View Latest Posts Get Email Contact

6. The Contact Centre Podcast

The Contact Centre Podcast

Monmouth, Wales, United Kingdom About Podcast The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations. Frequency 2 episodes / quarter Since Jul 2019 Podcast callcentrehelper.com/podcasts
Facebook fans 2.8K ⋅ Twitter followers 13.4K ⋅ Domain Authority 52 ⋅ Alexa Rank 54.8K View Latest Posts Get Email Contact

7. Voice of the Customer

Voice of the Customer

Garden City, New York, United States About Podcast Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in today’s call center. Frequency 1 episode / week Since Sep 2020 Podcast bpaquality.com/contact-cente..
Facebook fans 141 ⋅ Twitter followers 916 ⋅ Social Engagement 2 ⋅ Domain Authority 30 ⋅ View Latest Posts Get Email Contact

8. Dial In: Navigating The Customer Service /Call Center Industry

Dial In: Navigating The Customer Service /Call Center Industry

About Podcast I will be providing information on how to navigate the customer service call center industry. Frequency 1 episode / quarter Since Sep 2018 Podcast anchor.fm/muzick-hairston
Social Engagement 7 ⋅ Domain Authority 81 ⋅ Alexa Rank 2.1K View Latest Posts Get Email Contact

9. Contact Center Insights

Contact Center Insights

About Podcast In this program, we present content that appeals to executives who work in a variety of contact center operations. Frequency 1 episode / month Since Dec 2009 Podcast blogtalkradio.com/verbaltran..
Domain Authority 87 ⋅ Alexa Rank 17.7K View Latest Posts Get Email Contact

10. Ansafone Contact Centers

Ansafone Contact Centers

Santa Ana, California, United States About Podcast Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business, and disaster situations. Take a listen to the interviews of our leadership team. Frequency 4 episodes / year Since Jun 2019 Podcast anchor.fm/ansafone-contact-c..
Facebook fans 932 ⋅ Twitter followers 779 ⋅ Social Engagement 8 ⋅ Domain Authority 81 ⋅ Alexa Rank 2.1K View Latest Posts Get Email Contact



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